Last updated: 16 October 2026
Dereflexion Consulting (Private) Limited (“Dereflexion”, “we”, “us” or “our”) respects your privacy. This privacy policy explains how we collect, use, store and protect personal information when you visit dereflexion.com, contact us or use our services. We process personal information in line with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and its regulations, and we treat everything you share with us with the same confidentiality we bring to our professional work.
1. Who we are
Dereflexion Consulting (Private) Limited is a Zimbabwe-registered professional services firm offering accounting, audit, advisory, training, professional wellness and investment services. For the purposes of data protection law, we are the data controller of the personal information described in this policy.
- Address: 9 Snipe Avenue, Mount Pleasant, Harare, Zimbabwe
- Email: info@dereflexion.com
- Mobile: +263 772 600 855
- Landline: 0867 701 0721
2. Personal information we collect
We only collect the information we need. Depending on how you interact with us, this may include:
- Contact details you give us through our contact form, by email or by phone, such as your name, email address, phone number, organisation and job title.
- The content of your enquiry, including any details you choose to share about your business or professional needs.
- Client engagement information when you become a client, such as identification and company registration documents, financial records, tax information and other material needed to deliver accounting, audit, advisory, training, wellness or investment services, or to meet our legal and professional obligations.
- Technical information collected automatically when you visit our website, such as your IP address, browser type, device information, pages visited and the date and time of your visit.
We do not knowingly collect sensitive personal information through our website, and we ask that you do not send it to us unless we have requested it as part of an engagement.
3. How we use your information
We use personal information to:
- respond to your enquiries and arrange meetings or consultations;
- deliver, manage and invoice the services you have engaged us for;
- meet our legal, regulatory and professional obligations, including those that apply to registered public auditors and chartered accountants;
- keep our website secure, working properly and improving over time;
- send you updates about our services or events where you have agreed to receive them.
We process personal information because you have given your consent, because it is necessary to enter into or perform a contract with you, because we must comply with the law, or because it is in our legitimate interests to run our firm and website, provided those interests do not override your rights.
4. Cookies
Our website uses cookies and similar technologies. Essential cookies keep the site secure and working. With your permission, we may also use cookies that help us understand how visitors use the site so that we can improve it. You can accept or decline non-essential cookies through the cookie banner, and you can clear or block cookies at any time in your browser settings. Blocking some cookies may affect how the website works.
5. Sharing your information
We do not sell, rent or trade your personal information. We only share it where necessary with:
- trusted service providers who help us run our website, email and IT systems, under obligations to keep it confidential and secure;
- professional advisers, such as lawyers or insurers, where needed;
- regulators, professional bodies, courts or government authorities where the law requires it.
Some of our service providers, including our website host, may store or process information outside Zimbabwe. Where this happens, we take reasonable steps to make sure your information receives an adequate level of protection, as the Cyber and Data Protection Act requires.
6. How we protect your information
Confidentiality is at the heart of our profession. We use appropriate technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including secure (HTTPS) connections, access controls and confidentiality obligations for our team. No system is completely secure, but if a data breach occurs that affects your information, we will notify the Data Protection Authority and, where required, you, within the time limits set by law.
7. How long we keep your information
We keep personal information only for as long as we need it for the purposes described above. Enquiries that do not lead to an engagement are kept for a limited period and then deleted. Client records are kept for as long as our professional, tax and legal obligations require, after which they are securely deleted or destroyed.
8. Your rights
Under the Cyber and Data Protection Act, you have the right to:
- be informed about how your personal information is used;
- access the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete information we no longer have a lawful reason to keep;
- object to the processing of your information, including for marketing;
- withdraw your consent at any time, where we rely on consent;
- not be subject to a decision based solely on automated processing that significantly affects you.
To exercise any of these rights, email us at info@dereflexion.com. We may need to confirm your identity before we respond. If you are not satisfied with how we handle your information, you may lodge a complaint with the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), which acts as the Data Protection Authority.
9. Children
Our website and services are intended for businesses and adult professionals. We do not knowingly collect personal information from children. Where our training or tutoring services involve learners under 18, we only process their information with the consent of a parent or guardian.
10. Links to other websites
Our website may link to other websites. We are not responsible for the privacy practices of those websites, so we encourage you to read their privacy policies.
11. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
12. Contact us
If you have any questions about this privacy policy or how we handle your personal information, please contact us, email info@dereflexion.com or call +263 772 600 855.